At Metropole Hanoi, each delivery is handled with the utmost care and is specially packaged to ensure it arrives in perfect condition. Please advise us if a complimentary gift card with your personal message is requested.

Currently, we only deliver within Hanoi or 16KM from the hotel. Should you wish to deliver your order to multiple locations, please place the orders separately or contact us directly via +84 3933 5224 or metropolehanoi.epicerie@sofitel.com for further assistance.

Upon your order placement, delivery time and fee would be confirmed with you directly by phone or email. For any urgent delivery required, please contact us directly for further assistance.

Delivery Fees are based on the distance from the hotel to the delivery location. The following surcharges are applicable per order:

Up to 4km: VND 50,000

Above 4km and up to 8km: VND 80,000

Above 8km and up to 10km: VND 100,000

To Ecopark/Vinhomes Ocean Park/An Khanh City/Bat Trang Village: VND 200,000

Enjoy free delivery on any order of VND 8,000,000 and more

Delivery Hours: Monday to Sunday 7am to 9pm. Last order for Delivery is 8:30pm everyday. Orders received after 9pm will be processed the following day by 8am.